Privacy Policy

Processing of personal data in KLP Ejendomme
KLP Ejendomme processes information about you as a customer, business associate, and visitors to our properties or users of our digital solutions. Personal information is information and assessments that may be attached to you as a person, such as your name, email address, date of birth, telephone number and the like.

We record and use personal information to manage our relationships with customers and business associates as well as to ensure the security of our buildings and in marketing. We usually collect the information directly from you. At KLP Ejendomme we do not process sensitive personal data.

 

We process this personal information

About tenants in our properties
To follow up on the customer relationship, we record and process information about our tenants. This information is usually the names, e-mail addresses, telephone numbers and job titles of contacts. This information is usually obtained directly from you or from your employer. Sometimes we also collect information from publicly available lists. When we enter into a lease, we will also be able to get credit checks from our contract counterparty. As a tenant in our properties you will be able to receive customer surveys, newsletters and other information from us.

To ensure security, many of our properties have access control and / or camera surveillance. When you use access control, your name, email address, phone number and any personal password are usually recorded. This type of system is mainly used to prevent unauthorized access to the building. Camera surveillance is used to prevent criminal acts such as vandalism, burglary and theft and is always well marked. Access to monitoring data is very limited, and storage and deletion always follow applicable laws and recommendations.

The basis for processing this information is regulated under the Personal Data Act, and we process customer information to fulfill an agreement with the data subject or to perform tasks according to the data subject’s request before such an agreement is concluded. We process personal information related to access control and camera surveillance to protect important interests. Camera supervision is also specially regulated under the Personal Data Act.

About other business relationships
If you are one of our business associates – for example, a service provider for our buildings, we store information such as names and contact information to get in touch with you. We also store contact information about past and potential customers and business associates. This is information that we store only if we believe it is likely that we would like to get in touch with the company you represent to offer rents on our premises or request a quote for a product or service.

To manage the contractual relationship, we also collect information from publicly available lists. We may also receive credit checks in connection with assessment and evaluation of suppliers.

The basis for processing this information is governed by the Personal Data Act in that the data processor or third party to whom the information is disclosed may have a legitimate interest and the privacy of the data subject does not exceed that interest.

About visitors to our properties
If you visit or live at one of our properties, we will ensure that your stay is safe and that you can conduct the business you have efficiently. Some of our properties have visitor registration systems. This system usually records the name, employer, email addresses, phone number and, if applicable, vehicle registration number. These types of systems are mainly used to ensure that there are no unauthorized persons in the building, as well as to facilitate efficient meetings and the like. To ensure the safety of our property, we use camera surveillance. Camera surveillance is used to prevent criminal acts such as vandalism, burglary and theft and is always well marked. Access to monitoring data is very limited and storage and deletion comply with applicable laws and recommendations at all times.

The basis for processing this information is regulated under the Personal Data Act and is for the protection of important interests. Camera supervision is also specially regulated under the Personal Data Act.

About visitors to our websites
We continuously work with the user experience on our website. The most important content should be easy to find and readable from the devices that our customers and visitors actually use. To improve the site and make it easier to use, we use cookies. Cookies are small text files that remain on your computer. They include information about which pages you visit on the web. By using our Services, you agree that we may use such a tool unless you disable cookies in your browser or disable a tool by clicking on a opt-out link. The cookies we use cannot spread malicious programs or damage your computer in any way.

You can find more information about the cookie below.

The basis for processing this information is with the consent of the individual under the Electronic Communications Act.

What kind of information do we record about you as a user?
When you visit KLP online, we record different types of information about you as a user:

Your location, using IP address, location data or similar. The IP addresses are masked by removing the last three digits. This makes the IP address impossible to trace back to you.

Your web behavior. Which pages you visit and how often or which products you order.

Technical information about your browser and your operating system.

Facebook
To show more relevant ads and get more effective use of ad money on Facebook, we use Facebook metric that puts cookies on our site.

When you click or navigate on KLP’s facebook page, you accept that Facebook retrieves information on and outside Facebook via cookies. Learn more, including about available controls, here: Facebook’s Cookie Policy

How do we use data collected?
At KLP we work continuously with the user experience on our website. The most important content should be easy to find, and the content should be readable by the devices that our customers and visitors actually use.

To improve the website and make it easier to use, we use cookies. Cookies are small text files that remain on your computer. They contain information about which pages you visit on the Internet.

By using our services, you agree that we may use such tools unless you disable cookies/cookies settings in your browser or disable a tool by clicking a deselect link.

The cookies we use cannot spread malicious programs or damage your computer in any way.

The information we collect about you is used for a variety of purposes.

• Gives you functionality in terms of tools and features.
• Information about users’ activities is collected to limit various forms of abuse of our services, such as fraud and spam.
• We use data about your and other users’ behavior to improve our site’s functionality, user experience and content. Web trends and Google Analytics analytics tools help us with that.
• To give our customers relevant and customized offers, we use the data to choose which customers will be presented with different offers.

We also linked some of our pages to an ad network. Cookies from these sites allow you to receive customized advertising on third-party websites. You are anonymous, but the ad network records that you are using a PC, tablet or mobile device that has previously visited klp.no. This applies to the Facebook, LinkedIn and Google websites.

For example, you will be able to get an ad on Facebook that will lead you to an article about HUBNORDIC, if you have previously visited klpejendomme.dk or hubnordic.dk and read about our properties.  

Which cookies do we use?

• vwo_uuid_v2: This cookie is used to measure performance differences for different versions of the same pages through the A / B Visual Website Optimizer testing tool.
• _gat: Used to limit the number of queries against Google Analytics
• _ga: Used by Google Analytics to differentiate between different users of the website
• __utma: This is used to distinguish between users and sessions. It is set when the tracking script is enabled and there is no __utma before. This is updated when data is sent to Google Analytics.
• __utmt: Used by Google Analytics to limit the number of queries.
• __utmb: Used to determine new and returning users. It is set when the tracking script is enabled and there is no __utmb from before. This is updated when data is sent to Google Analytics.
• __utmc: Set to interact and work with older versions of Google Analytics. Has historically been used with __umtb to determine if the user is in a new session or not.
• __utmz: This saves the traffic source, how the user entered the page, which search engine, which campaign and the like. It is set when the tracking script is enabled. This is updated when data is sent to Google Analytics.
• WT_FPC: Used by Web Trends to track user behavior such as which pages are visited, and how often products are ordered, technical information about the browser and operating system, and location using IP address or location data.
• ORA_FPC: Used by OracleInfinity to track user behavior such as Which pages are visited and how often products are ordered, technical information about the browser and operating system and position using IP address or location data.
• ACOOKIE: Used by Web Trends to track user behavior such as Which pages are visited and how often products are ordered, browser and operating system technical information, and location using IP address or location data.
• JSESSIONID: Used for caching is deleted when inactivity or when the browser is closed.
• CLOCK SESSION: Used for extra handling
• NID is specified by Google and used for personalization of marketing
• LtpaToken2: Added to customer log on page and deleted after session
• transid: used by BankID when logging in to closed pages
• fr: used by Facebook for marketing
• utag_ *: used by Tealium to separate visits
• BIGipServerpool_every_eBank-Person: Used by the load balance to control which servers to use with the online bank.
• SI1: used to set session id, against online banking classic
• webContext: used by online banking classic to load the correct css from smartbank frontend.
• NetigateSurvey: used when we have a user survey on KLP.no. This saves whether you answered the survey or answered no to participate. So one is not earned the exam several times.
• CM: Used by adform for marketing purposes
• CM14: Used by ad for marketing purposes
• DSID: Used by Doubleclick for marketing purposes
• IDE: Used by Doubleclick for marketing purposes
• DigiTrust *: Used by adform for marketing purposes
• Channel *: Used for analysis of input on klp.no
• Optout Multi: Used to remember which cookie settings the user has chosen
• mdata: Set of mookie used for retargeting
• id: Set of mookie used for retargeting
• uuid2: Set by appexus for segment users

How to avoid cookies
If you do not want cookies to be stored on your computer, turn off your browser function. Please note that this will cause you to lose functionality on www.klpejendomme.dk, www.hubnordic.dk and other websites.

You can delete cookies by following the instructions to delete cookies in your browser. Here are some examples:

• Microsoft Internet Explorer
• Firefox
• Google Chrome
• Safari

If you want to allow cookies, but at the same time keep track of what we actually store, then there are additions to your browser that allow you. A common solution is at www.ghostery.com.

 

More info

Rights
KLP has all intellectual property rights to the websites. Unauthorized use of the pages or their content is not allowed.

Embedded content from other sites

Articles on this site may contain embedded content (such as videos, images, articles, etc.). Embedded content from other sites behaves in exactly the same way as if the visitor visited the other site.

These sites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with this embedded content, including tracking your interaction with embedded content, if you have an account and logged into that site.

About users of our guest network
Some of our properties offer widely available wireless networks. Unless otherwise stated, this is a free service that guests of our properties can use according to the conditions stated. You may be asked to enter your name, phone number and email address. Besides, your IP address, MAC address, login time and the amount of data used are recorded and stored. The information is used to identify and authenticate users of the network as well as to improve the user experience by automatically logging in to the device again at the next visit. If you do not want to be automatically registered at a later visit, you can do so in the Wi-Fi settings of your phone by selecting ‘forget this network’. Email address / phone number, MAC addresses and data volume are processed to generate aggregate visitor statistics.

The basis for processing this information is your consent (under the Personal Data Act).

KLP Ejendomme does not disclose personal information to outsiders
KLP Ejendomme may disclose information to the police on suspicion of a criminal offense if a request is made. In addition to this, we do not disclose personal information to outsiders or third parties.

Customer and supplier information can be shared between farm owners or other parts of the KLP Real Estate Group to ensure a comprehensive and effective follow-up of our customers and suppliers. Your personal information may be shared with subcontractors. Sharing of personal data with subcontractors is regulated in agreements that ensure that privacy is protected.

 

Your rights

Insight
You have the right to receive information about the information we have about you, where the information is taken from and how we process it.

Requests for access must be made in writing. Our goal is to respond as soon as possible and within 30 days of receiving your order. If special circumstances make it impossible for us to respond within 30 days, you will receive a preliminary response with a reason for the delay. We will also provide information on when to expect answers. We do not charge anything to process your order for access.

If you would like more information about our processing of information about you, please contact us. Then you can get answers to your questions and any help requesting access.

Correction and deletion
The information we have about you must be accurate and necessary. You may require that information be corrected if the information is incomplete or unnecessary. KLP Properties deletes the recorded information when we no longer need it to fulfill the purpose for which we have obtained the information. This means that as a general rule, the information is retained as long as the agreement / customer relationship exists. For camera surveillance, special rules apply, and KLP Ejendomme complies with applicable laws and recommendations at all times. For access control and visitor registration, retention is valid for a maximum of 90 days. For storing image information, storage is valid for a maximum of 7 days. The systems that process this type of data have automated deletion function. Information that we are required to keep, for example under accounting law, will not be deleted until the statutory storage deadlines have expired.

We can make mistakes. If you become aware that KLP processes personal information without us having any basis for it or beyond what is necessary to achieve the purpose, we ask that you contact us so that we may delete the relevant information. We will also delete your personal information if our processing is based on your consent and you withdraw your consent.

Objections
KLP Properties primarily processes personal information to manage customer relationships and provide property management services. Then our processing of personal data is based on the agreement with the customer and the statutory requirements for our business. In addition, we process personal data for purposes that are based on a balance between KLP Ejendomme’s interests and the data subject’s privacy interests. This applies for example. treatments related to marketing, visitor registration, and camera surveillance.

If you are in a special situation and would like KLP Ejendomme to stop processing personal information about you for such purposes, please let us know. We will then stop processing your personal data for these purposes unless we can demonstrate that we have absolutely necessary and justifiable reasons to proceed with it and that these considerations should take precedence over your interests. KLP Ejendomme may also continue the processing if it is necessary to establish, enforce or defend a legal claim.

You may always require KLP Ejendomme to stop processing personal information about you when the purpose is for custom marketing directed at you or other customers.

Limited treatment
You may require KLP Ejendomme to limit the processing of personal data about you in some situations. This means that we still want the relevant information saved. All other processing of personal data must be paused.

You may require treatment restrictions

• If you believe that the personal information we hold about you is inaccurate until we have verified the information
• If KLP Ejendomme no longer needs the information, but you need it because of a legal requirement, e.g. as evidence.
• If you object to the treatment and it is based on a balance of interests. Valid until KLP Ejendomme has assessed whether we still have reason to process personal information.
• If our processing of personal data should be for no legitimate reason or otherwise illegal.

KLP Ejendomme can still continue treatments

• necessary to establish, enforce or defend legal requirements
• to protect the rights of others
• for the sake of important public interests
• which happens after your consent

Data portability
You have the right to transfer the personal information you have provided to us. You can then use the information yourself or give it to another player if you wish. The right to data portability applies if you have given us an active consent or entered into an agreement with us.

Information we have on the basis of internal analyzes or assessments will not be transferred to you or any third party. However, you always have the right to access the information we have about you.

What information can I bring?
You may receive all the information we administer on the basis of the agreement with you or with your consent and which we process electronically.

Information we have on the basis of internal analyzes or assessments will not be transferred to you or any third party. However, you always have the right to access the information we have about you.

You can request your information by contacting our Privacy Ombudsman via email: personvern@klp.no.

Complaints
We would love to hear from you if you have any views on KLP Ejendomme’s processing of your personal information or the information you have received from us.

You can contact our Privacy Ombudsman via email: personvern@klp.no. 

You can also address any complaints to the Data Inspectorate. You can find information on this at www.datatilsynet.no. 

Tell us about privacy violations

We refer to privacy violations as inconsistent. Noncompliance is any processing of personal or protective information that does not comply with regulations or internal policies/regulations and procedures. It may also be due to technical errors in IT systems. Typically, noncompliance may be unintentional or unlawful disclosure or access to personal data or personal data in balance. For example, if personal information is provided to the wrong recipient.

Changes
As we develop and improve our services, it may also be necessary to update this Privacy Statement to provide you with good information about how KLP Properties protects your personal information.

Updated information will always be available on our website.

Roles and responsibility
Managing Director of KLP Ejendomme has overall responsibility for how personal data is processed in the Group. The company with which you or your employer has agreed is responsible for the processing of your personal data. This means that the company is responsible for how your personal data is handled.

If you have a customer relationship with one of our tenants, this relationship is governed by your agreement between you and our tenant. For example, if you are a guest at a hotel that rents premises by KLP Ejendomme, it is the Hotel Manager who is responsible for the personal information processed during your stay.

Contact
If you would like more information about our processing of information about you, please contact us. Then you can get answers to some of your questions and any help requesting access.

Contact information for the company responsible for processing can be found at klpeiendom.no or by contacting us on telephone (+47) 55548500. You can also contact our confidential representative by e-mail: personvernombud@klp.no.

KLP Ejendomme is a wholly owned subsidiary of KLP Eiendom, which in turn is a wholly owned subsidiary of KLP Group. Read more about KLP’s privacy policy at www.klp.no/om-klp/personvern.